What to Expect on Delivery Day

Home Deliveries

Any adult age 18 or older must be present at home to accept the scheduled delivery. This can be a neighbor, family member, friend, or anyone else you choose.
Any adult age 18 or older must be present at home to accept the scheduled delivery. This can be a neighbor, family member, friend, or anyone else you choose.
Ensure that all pathways, entrances, and doorways are clear. During the winter season, the delivery team cannot complete deliveries unless all entrances, driveways, walkways, sidewalks, and stairs/steps are free of snow and ice, as well as being salted or sanded.
Use our online tracking tool by visiting our tracking page here.
Your items will arrive in factory packaging; you are responsible for unpacking and assembling them.
Inspect the items and sign to confirm receipt.
Unpack, assemble, and report any concealed damage within 24 hours by contacting Customer Support.
Resource: See the Threshold Delivery Checklist for detailed expectations.

Any adult age 18 or older must be present at home to accept the scheduled delivery. This can be a neighbor, family member, friend, or anyone else you choose.
Clear the designated setup area and ensure all pathways are unobstructed. During the winter season, the delivery team cannot complete deliveries unless all entrances, driveways, walkways, sidewalks, and stairs/steps are free of snow and ice, as well as being salted or sanded.
Use our online tracking tool by visiting our tracking page here.
The delivery team will bring your items directly into your home.
They will wear shoe covers when required, consult with you about layout, unpack, and assemble your furniture.
A final inspection will be performed, and key features of your furniture will be demonstrated.
In eligible cases, your old mattress or box spring may be removed, subject to safety and hygiene guidelines.
Enjoy your fully set-up furniture and contact Customer Support if any issues arise.
Resource: See the White Glove Delivery Checklist for full details.