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Frequently Asked Questions
How do I track my delivery?
On delivery day, use our online tracking tool by visiting our tracking page here. FedEx shipments come with tracking information via email or text.
How do I request a Certificate of Insurance (COI)?
Some buildings require a Certificate of Insurance (COI) for delivery. If needed, please submit a request at least 72 hours before the delivery date, as we cannot deliver without it.
How Do I File a Goof Proof® Claim?
If a covered incident occurs, you can file a claim through the Goof Proof® portal here or by calling Uniters at (877) 358-3308. The process is straightforward, and once your claim is received, a representative will guide you through the steps needed to restore your furniture.
What is a delivery time window for delivery?
It’s the planned period during which your delivery is expected on your scheduled day. Delivery windows are assigned based on route efficiency and are communicated to you the day before delivery.