Here’s what your delivery team should do during delivery:
Bring your items right inside the door
The delivery team will bring your items from the warehouse and deliver them inside the front door of your home.
Deliver in the box
Your items will be warm & cozy inside the factory packaging and waiting for you to unpack and assemble.
Get your signature
Someone 18 years or older will need to accept your delivery. This can be a neighbor, family member, friend, or anyone else you choose.
Here’s what your delivery team cannot do during delivery:
For liability reasons, the delivery team cannot move or remove your old furniture or mattresses.
If your furniture doesn’t fit through your threshold entrance, the delivery team cannot hoist it.
During the winter season, the delivery team cannot complete deliveries unless all of your entrances, driveways, walkways, sidewalks, and stairs/steps are free of snow and ice, as well as being salted or sanded.
Here’s what you will do following delivery:
Unpack & assemble your items
Since items will be in factory packaging, some merchandise will require assembly. You’ll need to open the merchandise, bring it to your room of choice, assemble it, and discard all packaging materials.
Report issues promptly, including assembly concerns & damage
You must notify Bob’s Discount Furniture about any concealed damage by calling or texting Customer Support at 860-474-1000 within 24 hours of delivery.