Caring for Your Furniture
General Guidelines:
Fabric & Upholstery: Use recommended cleaning solutions to avoid stains and prolong fabric life.
Wood & Leather: Regularly dust and condition to maintain finish and prevent cracking.
Mattresses: Rotate periodically and adhere to care instructions to extend support and durability.
Resources: Detailed care guides and maintenance tips are available on our Care & Maintenance section on the support site.
In-Home Service for Product Issues
If your furniture experiences issues after it has been in your home for some time—whether they are mechanical (e.g., malfunctioning recliner mechanisms), electrical (if applicable), fabric-related, or structural—our in-home service team is here to help.
Assessment Process:
Our service team may schedule an in-home appointment to evaluate the issue.
They will assess whether the problem is covered by the standard warranty, Goof Proof Protection, or if additional replacement parts or service fees apply.
During the initial contact, our online support team may ask for photos and detailed descriptions to help diagnose the issue before scheduling an appointment.
How to Request Service:
Contact Customer Support via live chat (click the chat icon in the bottom right) or phone. Provide your order number, a description of the problem, and photos if available. Our team will guide you through the repair or warranty process.