A key part of our service is the service time window. Here’s everything you need to know:
What Is an In-Home Service Time Window?
Definition:
A service time window is the planned period during which you can expect your service on your scheduled day. It is assigned the day before service based on our routing system—which factors in service volume and travel distance.
Scheduling Your Service Appointment
Notification Process:
When your service is scheduled, you will receive an email or text notification.
Rescheduling:
If you need to change or cancel your service date, please contact call or text Customer Support at least 4 days before the scheduled day to avoid delays.