Standard Warranty Coverage

We value your satisfaction. Once you receive your furniture, returns are limited to specific cases.
Enjoy a 1-year limited warranty on regular-priced furniture against factory defects from the original receipt date as long as the item is still within our delivery area.
Let us know about any factory defects, and we'll arrange in-home service within the 1-year warranty period. Please note, this excludes items shipped directly from the manufacturer.
In-home service is available for a fee outside of the 1-year warranty period - not including items shipped directly from the manufacturer.
Additional factory warranties may apply to mattresses, foundations, and motion furniture. For more information, see extended warranties.
Our products are not guaranteed against normal wear and tear, abuse, or neglect, or from damage resulting from improper use, care, or storage.
Merchandise purchased from my Bob’s Outlet that is not brand-new or factory-fresh is sold “as-is,” and is excluded from this limited warranty and service policy. There is no exchange, warranty (express or implied), refund, return or service for such items. You assume all risks as to the quality and performance of such items. You also assume the entire cost of all servicing and repair should such item prove defective following your purchase.

Adjusting to a new mattress takes time - at least 30 days. After 30 days, if you're not satisfied, we offer a one-time re-selection within 90 days of the original receipt date.
Cost differences between the original and re-selected mattress will be charged or credited.
Delivery costs for mattress exchanges are the responsibility of the customer.
Alternatively, you may return your mattress within 90 days of the original receipt date, and we’ll refund the purchase price less the original delivery fee.
Foundations and adjustable bases cannot be refunded, returned, or exchanged.

Items shipped directly from the manufacturer can be returned within 3 days of receipt for a full refund, excluding return shipping costs.

Mismatched bedding sets must be accepted as a set upon delivery, as sales are final without exchange, return, service, or refund options.

We'll credit the original credit card for refunds unless stated otherwise.
Cash, check, traveler's check, or money order payments will be refunded via check within 10 business days.
Refund checks will be mailed to the purchaser or sold-to party on the sales receipt.
This limited warranty doesn't void your rights under any state law in case of late or nonconforming delivery.

Call or text Customer Support with your order number, a detailed description of the defect, and supporting photos. Our online support team may ask for additional photos to expedite the claim process. We will then review your claim and, if necessary, schedule an in‑home service appointment for repair or replacement.

For questions on our Standard Warranty Coverage, please reference Bob’s Terms of Sale for more information