If your furniture experiences issues after it has been in your home for some time—whether they are mechanical (e.g., malfunctioning recliner mechanisms), electrical (if applicable), fabric-related, or structural—our in-home service team is here to help.
Assessment Process:
Our service team may schedule an in-home appointment to evaluate the issue, or we may evaluate it virtually.
They will assess whether the problem is covered by the standard warranty, Goof Proof Protection, or if additional replacement parts or service fees apply.
During the initial contact, our support team may ask for photos and detailed descriptions to help diagnose the issue before scheduling an appointment.
How to Request Service:
Call or text Customer Support. Our team will guide you through the repair or warranty process.
In-Home Service – Frequently Asked Questions
How do I request in-home service for a product issue?
Call or text Customer Support with your order number and a description of the problem (photos are very helpful). Our team will assess whether the issue is covered under warranty or Goof Proof and advise if replacement parts, or service fees apply.
What if my furniture has mechanical or electrical issues?
For issues such as malfunctioning recliner mechanisms, power adjustments, or electrical components, our service team will evaluate the problem. They’ll determine whether it is covered under warranty, protected by Goof Proof, or if a paid repair is necessary.
What if I can’t be home for my service?
Bob's offers a variety of flexible options to accommodate your busy schedule. Someone age 18 or older must be present in the home to meet the service technician. This can be a neighbor, family member, friend, or anyone else you trust to be there during the visit.
What if I disagree with the results of my service appointment?
If you have any concerns about your service appointment, please call or text Customer Support for assistance.
What can I expect to happen during my service appointment?
Learn what to expect during your service visit by checking out our BOBtastic In-Home Service Checklist.
Will I be assigned a specific time frame or window for my in-home service appointment?
Yes, we’ll send you an email and text with your assigned service window the day before your scheduled service date.