Why are some items not immediately available for scheduling?

In some cases, inventory may be limited, or our scheduling system prevents scheduling more than 30 days in advance. You will be notified when these items are ready for delivery scheduling.

What is a delivery time window?

It’s the planned period during which your delivery is expected on your scheduled day. Delivery windows are assigned based on route efficiency and are communicated to you the day before delivery.

How do I track my delivery?

On delivery day, use our online tracking tool by visiting our tracking page here. FedEx shipments come with tracking information via email or text.

What should I do if I notice damage or assembly issues?

With Threshold Delivery or Shipping via FedEx, report any concealed damage within 24 hours by calling or texting Customer Support. With White Glove Delivery, the delivery team should not leave but instead contact Bob’s dedicated driver support line.

What if I can't be home during my assigned delivery time?

Any adult age 18 or older must be present at home to accept the scheduled delivery. This can be a neighbor, family member, friend, or anyone else you choose.

How do I cancel my Bob's order?

You may cancel for a full refund at any time prior to receiving your order.

How do I choose my delivery time?

Specific delivery windows can’t be requested. Delivery windows are assigned the day before your delivery to maximize route efficiency for all customers. Once assigned, we’ll email or text you to let you know your delivery window. Morning Delivery is available in select zip codes and is based on availability.

How do I find my order number?

You can find your Order # on in-store receipts in the upper left-hand corner, and on order-related emails in the upper righthand corner.

How do I print a receipt?

Get a printed receipt of your order by following these steps. Go to https://www.mybobs.com/orders/lookup. Enter Order # and email address associated with the order. Click on ‘Let’s go’ button which takes you to the next screen with order details. Click on View receipt in the upper right corner. This gives the option to print/save the receipt.

How do I request a Certificate of Insurance (COI)?

Some buildings require a Certificate of Insurance (COI) for delivery. If needed, please submit your request at least 72 hours before the delivery date, as we cannot deliver without it.

How do I schedule a pickup?

We will contact you when your order is ready to be scheduled for pickup via email or text so you can schedule your pickup online. Please allow 4 to 10 days for us to transfer the items in your order from the warehouse to your selected pickup location.

How do I update my delivery address?

To update your delivery address, you need to call or text Customer Support.

What are the Customer Support hours?

Bob's Customer Support hours are Monday through Saturday from 9:00 AM to 9:00 PM EST (closed on Sundays).

How do I call or text Customer Support?

Call or text Customer Support at 860-474-1000

What if I need to request a small truck for my delivery?

If you live in a building that requires a small truck, please let us by calling or texting Customer Support before your delivery day.

What should I do if my building has restrictions for delivery?

If you live in a building that has delivery restrictions, please call or text Customer Support before your delivery day.

What should I do if my items are damaged during the drive home after pickup?

Bob’s can't assume any liability for injury or damage to you, your vehicle, your furniture purchase, or to others arising from the way the merchandise was loaded and secured. For more information, please visit our Terms of Sale.

Where can I pick up my Bob's order? What are the pickup hours?

Pickup hours vary by location and are by appointment only during specific hours.

Many of our stores offer pickup services as well as most of our warehouses. Find your nearest pickup location or get directions to a pickup location here.

Do you remove old furniture?

No. If you need removal of old furniture, we recommend that you call your city or town to determine the best method of disposal for your furniture or find a local charity that may be able to pick up the furniture and benefit from its reuse.

How do I dispose of an old mattress?

White Glove Delivery: If your new mattress and foundation are delivered via our White Glove service, the delivery team will also remove your old mattress and foundation (must be in a safe and sanitary condition). This service is not available for mattresses delivered via Threshold Delivery or FedEx, except in California.

For California customers with Threshold deliveries: If your old mattress and foundation are accessible at your threshold, the delivery team will remove them for you, provided they are in a safe and sanitary condition.

For California customers with FedEx deliveries: In compliance with the California Used Mattress Recovery and Recycling Act, we’ve partnered with Dolly to offer free mattress removal after your FedEx delivery. Here’s what you need to do after receiving your new mattress via FedEx:

Schedule a pickup for your old mattress by clicking here.
Enter your full name, zip code, Bob's Order #, and preferred pickup date.
After scheduling, you'll receive an email from Dolly with the next steps.

Additionally, you can learn more about Bob's mattress recycling fee here. For other options, you can contact your local municipality, sanitation department, or garbage collector, or check for mattress recyclers in your area.

What is BOBtastic Morning Delivery (also referred to as Early A.M. Delivery)?

BOBtastic Morning Delivery guarantees your item will arrive before 12:00 pm. For those early risers, we highly recommend selecting a BOBtastic Morning Delivery only available in select zip codes based on availability.

Why do I have to pay for delivery when other retailers offer free delivery?

At Bob's, we believe in transparency. While no one can offer free furniture delivery, we keep our prices low and clearly show delivery costs upfront. We don't rely on sales or hidden fees, and our goal is for our fully delivered price to beat competitors. Plus, you'll get higher quality, better features, and more style—without compromise.

After I complete my purchase on mybobs.com, can I make changes to my order on the website?

Once your order is placed, changes cannot be made on the website. If you need to adjust, please call or text Customer Support.

Does Bob's offer special orders?

Yes! Some of our items offer additional color choices and some of our mattresses offer various sizes for a nominal special-order fee. Interested in placing a special order? Visit a local store or contact the Bob Squad.

What is CertiPUR-US® Certified?

We take great pride in the craftsmanship of our furniture, which is why every mattress and most upholstery products containing CertiPUR-US® certified foam are thoroughly tested and certified by independent laboratories.

The foam undergoes a series of rigorous tests to ensure it meets the stringent standards of the CertiPUR-US® program, including content, indoor emissions, and durability.

CertiPUR-US® certified foams are low in indoor emissions (VOCs), tested for durability and performance, and made without the following harmful substances:

Prohibited phthalates
Ozone-depleting chemicals (no CFCs)
Mercury, lead, or heavy metals
Formaldehyde
PBDE flame retardants
For more details about CertiPUR-US®, click here

Does Bob's offer discounts?

Some retailers offer a variety of discounts, including student, military, senior, cash, and teacher discounts. They may also run special promotions during holidays or seasonal events such as Black Friday or end-of-season sales. At Bob’s, we take a different approach, every day low prices. Learn more in our Pricing Philosophy.

Frequently Asked Questions - Your Online Account