---
title: "BOBtastic White Glove Delivery Checklist"
slug: "bobtastic-white-glove-delivery-checklist"
updated: 2025-11-17T18:54:42Z
published: 2025-11-17T18:54:42Z
canonical: "help.mybobs.com/bobtastic-white-glove-delivery-checklist"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.mybobs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# BOBtastic White Glove Delivery Checklist

### Here's what your delivery team should do during delivery

#### 1. Assembly

- During inclement weather or when requested by you, wear shoe covers to protect your home and new furniture.
- Discuss your desired layout and setup of your new furniture.
- Review any potential obstacles around the setup location.
- Unpack your new furniture, assemble it and put it exactly where you want it

### 2. Inspection

- Complete a final inspection of your new furniture before leaving
- Look over your new furniture thoroughly

### 3. Demonstration

- Show you all the features of your new furniture
- Ensure you’re familiar with how to use your new furniture before we depart

### 4. Cleanup

- Remove all packaging and debris related to your delivery
- If the drivers are delivering a new mattress or foundation, they will haul away your old mattress or box spring (as long as it’s safe & sanitary)

### 5. Support

- If any issues arise during your delivery, the driver should not leave but instead contact Bob’s dedicated driver support line.
- If you have any additional questions, call or text Customer Support at 860-474-1000.

### Here’s what your delivery team cannot do during delivery

- For liability reasons, the delivery team cannot move or remove your old furniture or mattresses unless you’ve purchased Bob’s furniture removal service before scheduling delivery.
- If your furniture doesn’t fit through your threshold entrance, the delivery team cannot hoist it.
- During the winter season, the delivery team cannot complete deliveries unless all of your entrances, driveways, walkways, sidewalks, and stairs/steps are free of snow and ice, as well as being salted or sanded.