---
title: "What to Expect on Delivery Day"
slug: "what-to-expect-on-delivery-day"
updated: 2025-10-12T09:38:05Z
published: 2025-10-12T09:38:05Z
canonical: "help.mybobs.com/what-to-expect-on-delivery-day"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.mybobs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What to Expect on Delivery Day

[Embedded content](https://www.youtube.com/embed/ZctlIwDEyxw)

## Home Deliveries

### Threshold Delivery

- Any adult age 18 or older must be present at home to accept the scheduled delivery. This can be a neighbor, family member, friend, or anyone else you choose.
- Any adult age 18 or older must be present at home to accept the scheduled delivery. This can be a neighbor, family member, friend, or anyone else you choose.
- Ensure that all pathways, entrances, and doorways are clear. During the winter season, the delivery team cannot complete deliveries unless all entrances, driveways, walkways, sidewalks, and stairs/steps are free of snow and ice, as well as being salted or sanded.
- Use our online tracking tool by visiting our tracking page here.
- Your items will arrive in factory packaging; you are responsible for unpacking and assembling them.
- Inspect the items and sign to confirm receipt.
- Unpack, assemble, and report any concealed damage within 24 hours by contacting Customer Support.
- Resource: See the Threshold Delivery Checklist for detailed expectations.

### White Glove Delivery

- Any adult age 18 or older must be present at home to accept the scheduled delivery. This can be a neighbor, family member, friend, or anyone else you choose.
- Clear the designated setup area and ensure all pathways are unobstructed. During the winter season, the delivery team cannot complete deliveries unless all entrances, driveways, walkways, sidewalks, and stairs/steps are free of snow and ice, as well as being salted or sanded.
- Use our online tracking tool by visiting our tracking page here.
- The delivery team will bring your items directly into your home.
- They will wear shoe covers when required, consult with you about layout, unpack, and assemble your furniture.
- A final inspection will be performed, and key features of your furniture will be demonstrated.
- In eligible cases, your old mattress or box spring may be removed, subject to safety and hygiene guidelines.
- Enjoy your fully set-up furniture and contact Customer Support if any issues arise.
- Resource: See the [White Glove Delivery Checklist](https://s3.amazonaws.com/bobs-product-images/delivery/BOBtastic_Delivery_Checklist_v1ENES.pdf) for full details.

## For Shipping

### Fedex (Ground Shipping & Direct Ship)

- Use the tracking information sent via email or text