---
title: "Returns & Exchanges"
slug: "returns-exchanges"
status: "new"
updated: 2025-11-21T18:43:02Z
published: 2025-11-21T18:43:02Z
canonical: "help.mybobs.com/returns-exchanges"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.mybobs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Returns & Exchanges

Once you accept your furniture, it typically can't be returned. There are, however, a few exceptions.

### When to Initiate a Return or Exchange

#### Immediately Upon Delivery:

If your furniture arrives with visible damage, defects, or if it doesn’t match what you ordered (for example, the wrong size, color, or style), please initiate a return or exchange immediately by calling or texting Customer Support.

#### After Delivery:

If issues develop after your furniture has been in your home—such as concealed damage, malfunctioning parts, or fabric issues—our support team will assess the situation. We’ll help determine whether a return, repair, or replacement is needed. In many cases, our support team may ask for clear photos and a detailed description to better evaluate your claim.

### How to Begin the Process

#### Review Our Policy:

Our [return policy](https://www.mybobs.com/terms-of-sale) generally covers items in new or nearly new condition within 30 days of purchase (exceptions apply for custom orders).

#### Contact Customer Support:

Call or text Customer Support with a detailed description of the issue, and photos if available. Our team is ready to guide you through the process.