---
title: "Product Issue Support"
slug: "product-issue-support-1"
updated: 2025-10-12T16:48:37Z
published: 2025-10-12T16:48:37Z
canonical: "help.mybobs.com/product-issue-support-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.mybobs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Product Issue Support

At Bob's Discount Furniture, we’re committed to ensuring your satisfaction long after your purchase. Our Product Service and Goof Proof® Protection Plan provide peace of mind by covering a range of issues that may arise with your furniture, from accidental damage to necessary repairs. Whether you’ve opted for Goof Proof® coverage or need service for an issue with your product, we’ve got you covered.

### Goof Proof Protection Plan

The [Goof Proof® Protection Plan](/v1/docs/goof-proof-protection-plan-serviced-by-uniters) is designed to protect your furniture from unexpected accidents, such as spills, stains, and physical damage. If something happens, you can file a claim, and we’ll work with you.

### Product Service

In addition to Goof Proof®, we offer [Product Service](/v1/docs/in-home-service-for-product-issues) for furniture repairs and issues. Here’s what our service covers:

- Factory Standards: If your furniture needs repairs, we restore it to the manufacturer’s factory standards, ensuring it functions and looks as it did when first purchased.
- For information about product service or repair, please refer to our [Terms of Sale](https://www.mybobs.com/terms-of-sale). This section outlines the specifics of our warranty coverage, return policies, and conditions under which repairs may be requested.