---
title: "Frequently Asked Questions - Returns, Exchanges, & Warranties"
slug: "frequently-asked-questions-returns-exchanges-and-warranties"
status: "new"
updated: 2025-10-13T04:50:48Z
published: 2025-10-13T04:50:48Z
canonical: "help.mybobs.com/frequently-asked-questions-returns-exchanges-and-warranties"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.mybobs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions - Returns, Exchanges, & Warranties

****What does the standard warranty cover?****

It covers manufacturing defects and workmanship failures under normal use. Damage from accidents or misuse is not covered. Please refer to the [Terms of Sale](https://www.mybobs.com/terms-of-sale).

****How do I file a warranty claim?****

Call or text Customer Support with your order details and photos. Our team will assist you with the claim process.

****What if my furniture is no longer covered by any of Bob’s warranty programs?****

If your Bob's furniture requires repair and you're outside of any warranty period, you can schedule a service technician to visit your home for a fee. If you need a replacement part, you can purchase the part as well.

****What is a defect in materials or workmanship?****

Bob's is proud to guarantee that our manufacturers properly construct our items using quality materials.

A defect is a failure in these materials or workmanship within the first year.

Examples of defects include, but are not limited to:

- Splitting or cracking of solid wood
- Separation of seams in upholstery
- Failure of reclining mechanisms, including motors

****What should I do if my furniture arrives damaged?****

Report any concealed damage within 24 hours of delivery by calling or texting Customer Support with your order number and photos of the issue.

****What if an issue develops after my furniture has been in my home?****

Our Customer Support team will assess whether the problem is covered under warranty, Goof Proof®, or if additional repairs (with associated fees) are required. We are here to help guide you through your options.

****How do I initiate a return or exchange?****

Call or text our Customer Support team and they will provide you with step‑by‑step instructions.

****Where is my refund check?****

If you're looking to find out when you would receive your refund check, please call or text Customer Support and have the phone number and email address associated with your order ready.

****What form will my refund be issued?****

If you paid with a credit card you would be refunded back to that credit card. If you paid with cash or check, we would send you a corporate check. If you pay with financing, we will refund the finance company, and they will send you any owed balance.