--- title: "Frequently Asked Questions - Payment, Financing & Gift Cards" slug: "frequently-asked-questions-payment-financing-gift-cards" updated: 2026-05-11T13:10:14Z published: 2026-05-11T13:10:14Z canonical: "help.mybobs.com/frequently-asked-questions-payment-financing-gift-cards" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.mybobs.com/llms.txt > Use this file to discover all available pages before exploring further. # Frequently Asked Questions - Payment, Financing & Gift Cards ****How do I apply for Bob’s Discount Furniture Credit?**** You can apply online during the checkout process or at a local store. Once approved, you can manage your credit account through the lending partners online portal. ****What financing options are available if I don’t qualify for credit?**** In addition to store credit, we offer lease-to-own programs and promotional financing plans. Speak with a Bob’s associate for guidance on the best option for you. ****Are there special promotions or financing deals available?**** Yes, Bob’s frequently offers promotional financing options such as 0% APR for a limited time. Check our website or contact the Bob’s Squad at 860-812-1111 for current offers. ****How do I make a payment for my Synchrony order?**** Call Synchrony at 1-866-396-8254, 24 hours a day, 7 days a week or make payments online [here](https://www.synchrony.com/). ****How do I make a payment for my Wells Fargo order?**** Call Wells Fargo at 1-800-459-8451, Mon through Fri 9:00am to 6:00pm ET or make payments online [here](https://retailservices.wellsfargo.com/customer/). ****How do I make a payment for my American First Finance (AFF) order?**** Call American First Finance at 1-855-721-1188, Mon through Fri from 9:00am to 11:00pm ET, Sat from 9:00am to 8:00pm EST & Sun from 9:00am to 7:00pm ET or make payments online [here](https://americanfirstfinance.com/customer/). ****How do I make a payment for my Fortiva order?**** Call Fortiva at 1-800-245-7741, Mon through Sun from 8:00am to 12:00am ET. or make payments online [here](https://www.myfortiva.com/my-account/). ****How do I make a payment for my order financed through Progressive?**** Call Progressive at 1-877-898-1970, Mon through Fri from 8am to 7:00pm EST, and Sat 10:00am to 6:00pm ET or make payments online [here](https://www.progressivelp.com/myaccount/login). ****Can** **gift** **cards be used for all purchases?**** Yes, gift cards are redeemable both online and in-store. You can also contact our Bob’s Squad at 860-812-1111 to apply your gift card over the phone. ****Do you offer Coupons?**** No, Bob's Discount Furniture does not offer coupons. Any coupons found on coupon sites are fraudulent and cannot be honored by Bob's. Instead of coupons, we offer haggle-free everyday low prices. We don't have sales, so you always know you are getting the best price whenever you shop at Bob's. ****Can I modify my financed order after created?**** Yes; Once your financed order is placed and you’ve signed your contract, any changes will need to be made in person at your store and a new contract will need to be created. ****Can I pay with multiple payment methods?**** Yes, you can pay for your order using multiple payment methods. ****Why was my payment declined?**** If you have received information that your payment method was declined, you will need to go to the store with your payment method and a valid ID to process payment. ****When will I receive my first financed bill?**** Normally you will receive your bill 30-45 days after delivery has been completed. ****Do you offer refunds or replacements for lost gift cards?**** No; Treat these gift cards as cash. Once lost, we cannot replace them. ****Can I transfer my financing balance to another person?**** The financed credit is only available to the original applicant. ****Can I convert my gift card balance into cash?**** No; Gift cards are a store credit only that will never expire and cannot be refunded. ****Where can I view my Klarna payments?**** Log into your Klarna app or account. Go to payments and select an order to view the payment plan.