---
title: "Delivery Time Window & Scheduling"
slug: "delivery-time-window-scheduling"
updated: 2025-10-12T09:41:06Z
published: 2025-10-12T09:41:06Z
canonical: "help.mybobs.com/delivery-time-window-scheduling"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.mybobs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delivery Time Window & Scheduling

A key part of our service is the delivery time window. Here’s everything you need to know:

### What is a Delivery Time Window?

- **Definition** Deliveries occur between the hours of 6:30 am and 6 pm. A delivery time window is the planned period during which you can expect your delivery on your scheduled day. It is assigned **the day before delivery** based on our routing system—which factors in order volume, travel distance, and the number of items on the truck.
- **Special Options** BOBtastic Morning Delivery (guaranteed arrival before 12:00 pm) is available in select zip codes.

### Scheduling your Delivery

- **Notification Process** When your order (or part of it) becomes available for delivery scheduling, you will receive an email or text notification.
- **Rescheduling** If you need to change or cancel your delivery date, please call or text Customer Support at least 4 days before the scheduled window to avoid delays or fees.
- **Tracking** On the day of delivery, track your truck using our [online](https://www.mybobs.com/delivery-tracker) tool. GPS updates provide real‑time arrival estimates. For FedEx shipments, use the tracking information provided in your email or text message.